Returns & exchanges

Made to order and the right of withdrawal

Rituelle rings are handmade after you order, based on the character, colour and size you choose. They are therefore covered by Article 15 of the Turkish Distance Contracts Regulation, and the 14-day right of withdrawal doesn’t apply.

Custom colour orders are also considered personalised.

Damaged or faulty items

If your ring or its pouch arrives damaged or faulty, write to us with a photo within 14 days of delivery. We’ll make and send a new one, or refund you if you prefer, and we cover the shipping.

If the parcel looks damaged from the outside, please ask the courier to file a damage report on delivery.

Sizing

Rings are made in the size you choose, so we don’t accept returns or exchanges for sizing. Please check our ring size guide before ordering; if you’re not sure, write to us and we’ll find it together.

Wear and tear

Breaks or wear caused by use, such as water, chemicals, heat or dropping, aren’t covered by returns or exchanges. We don’t offer repairs.

How do I apply?

1. Write to rituelleshop@gmail.com or to @rituelleshop on Instagram with your order number and a photo.

2. We’ll send you the return details and, if needed, a shipping code.

3. Once the damaged or faulty item reaches us, we’ll make a new one or start your refund within 3 business days. Refunds go back to the card you paid with via Shopier; how long it takes to show up depends on your bank.